These Terms of Service ("Terms") govern your access to and use of madebygrids.com (the "Site") and any services provided by madebygrids ("we", "us", "our"). By accessing the Site or purchasing any service, you ("Client", "you") agree to be bound by these Terms. If you do not agree, do not use the Site or purchase our services.
1. Introduction
These Terms constitute a legally binding agreement between you and madebygrids. They apply to all purchases of our Notion workspace services, regardless of the tier selected. Please read them carefully before purchasing.
2. About us
madebygrids is operated by Omar Khalil, auto-entrepreneur (micro-entreprise) registered in France under SIREN 923 847 156, with registered office at 12 Rue du Faubourg Saint-Antoine, 75011 Paris, France. Full publisher details are available in our Legal Notice.
3. Services
We design and deliver Notion workspace setups, optimizations, and templates. We offer five service tiers: Starter ($9), Essential ($25), Professional ($49), Business ($89), and VIP ($249). Each tier is a one-time, fixed-price digital service.
The deliverables of each tier are limited to what is explicitly listed on the pricing card at the time of purchase. Any feature, deliverable, or service not listed is not included unless specifically agreed in writing before payment.
4. Orders and payment
All services are purchased through Stripe-hosted checkout. By completing a purchase, you confirm that:
- You are at least 18 years of age and have the legal capacity to enter into a contract.
- The information you provide is accurate and complete.
- You agree to pay the full price displayed at the time of purchase, including any applicable taxes.
Payments are processed in USD by Stripe (PCI-DSS compliant). We do not store payment card details.
5. Delivery
Delivery timelines are stated on each tier's pricing card and confirmed in the onboarding email sent after purchase. Turnaround times begin from the date of the completed onboarding call (or from receipt of the information required to begin work), not from the date of payment.
We will deliver the workspace by sharing a Notion link at the email address provided at purchase. Delivery is considered complete once the link has been shared and the workspace is accessible to the Client.
6. Client obligations
To allow us to deliver on time, the Client agrees to:
- Provide accurate and complete information during onboarding.
- Respond to communications within a reasonable timeframe (typically 48 hours during business days).
- Provide access to any required Notion workspaces or accounts necessary for delivery.
- Use any included revision rounds within 14 days of delivery, unless otherwise agreed.
Delays caused by the Client do not entitle the Client to a refund under our Refund Policy.
7. Revisions and changes
Each tier includes a defined number of revision rounds: 1 for Essential, 2 for Professional and Business, unlimited within 30 days for VIP. A revision round consists of a single batch of consolidated feedback addressed at one time.
Changes outside the scope of the purchased tier are not covered by revision rounds and can be quoted as a separate follow-up project.
8. Right of withdrawal (French Consumer Code)
Under French consumer law (Articles L221-18 to L221-28), consumers based in the EU have a right of withdrawal of 14 days from the date of purchase of a digital service.
Waiver of right of withdrawal
By purchasing a plan and explicitly requesting that we begin work before the end of the 14-day withdrawal period, you acknowledge that you lose your right of withdrawal once delivery has begun (Article L221-28, 13°). If work has not yet started, you may withdraw within 14 days and receive a full refund.
To exercise the right of withdrawal (where applicable), send us a clear statement at hello@madebygrids.com within 14 days of purchase.
9. Refunds
Refund eligibility is governed by our Refund Policy, which forms part of these Terms.
10. Intellectual property
Final deliverable. Once payment has been received and the workspace delivered, the Client receives a perpetual, non-exclusive license to use, duplicate, modify, and share the delivered workspace for their own business purposes.
Our retained rights. We retain ownership of the underlying methodologies, templates, design patterns, and reusable components. The Client may not resell or redistribute the workspace as a standalone template or competing product without our prior written consent.
Client content. Any content provided by the Client during onboarding remains the property of the Client and is processed solely to deliver the service.
11. Confidentiality
We treat any non-public information shared by the Client during onboarding and delivery as confidential. We will not disclose Client business information to third parties except where required by law. We may reference the Client's project, in anonymized form, in our portfolio or case studies, unless the Client opts out in writing.
12. Limitation of liability
To the maximum extent permitted by French law:
- We provide our services on a best-effort basis. We do not guarantee specific business outcomes or revenue results.
- Our total liability for any claim shall not exceed the amount the Client paid for the specific service giving rise to the claim.
- We are not liable for indirect, incidental, or consequential damages, including loss of data or loss of revenue.
Nothing in these Terms limits liability that cannot be limited under French law, including for fraud, gross negligence, or death/personal injury caused by negligence.
13. Force majeure
Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, government actions, internet or telecommunications failures, acts of war, or pandemics.
14. Modifications
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of the Site after an update constitutes acceptance of the revised Terms. The Terms in effect at the time of your purchase govern that purchase.
15. Governing law and jurisdiction
These Terms are governed by French law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France, except where mandatory consumer protection rules grant the consumer the right to bring proceedings before the courts of their place of residence within the EU.
16. Online dispute resolution
In accordance with Article 14 of EU Regulation 524/2013, the European Commission provides an Online Dispute Resolution platform at: ec.europa.eu/consumers/odr. Before resorting to dispute resolution, we encourage Clients to contact us directly at hello@madebygrids.com.
17. Contact
For any question regarding these Terms: hello@madebygrids.com